When you hire a heating and cooling contractor, you want to know you’re entrusting your HVAC system to the very best. Experience, reputation and cost are all big considerations. But what’s most important?
Werner Van Kleef of Van Kleef Heating and Air Conditioning, a trusted provider of AC and furnace repair in New Albany, IN, believes that many homeowners assume one HVAC contractor is as good as another, and don’t know what to look for beyond convenience and price. While those are certainly important factors, he says, there are other things to consider, and chief among them is accountability.
Service and Accountability
Van Kleef believes that accountability is key when choosing a heating and cooling contractor. True accountability, part of which is excellent service, is something you can often get only from a small company made up of passionate, dedicated employees.
Homeowners in New Albany will find that Van Kleef Heating and Air Conditioning offers prompt, attentive and friendly service. A very small, locally-owned company with a team of only five carefully selected employees, Van Kleef provides homeowners in New Albany with efficient diagnosis, top quality repairs, professional installations and preventive maintenance services designed to ward off equipment failures and inefficiency.
“With a big company, you can get lost in the shuffle,” he says. “Our customers get a more personal experience. And absolutely everything comes through me, something you just can’t get from a larger contractor.”
Van Kleef doesn’t skimp on convenience either. The company provides emergency repair service when and where you need it, and makes scheduling easy for non-emergency service. The company’s partnership with York, an industry-leading manufacturer, means top quality equipment backed by excellent warranties, and the company’s breadth of capabilities means no job is too big or too small.
Reputation and Experience
Van Kleef Heating and Air Conditioning has been serving southern Indiana homeowners for over 12 years. The company brings to each project over 20 years of HVAC industry experience and a solid reputation for quality work and outstanding service. The company stands behind its workmanship with a one-year warranty.
It’s a simple, old-fashioned idea, but Van Kleef says he’s always believed that the customer comes first. Treating the customer with the respect and dignity he or she deserves is the best way to build long-term relationships and create customers for life. As members of the community they serve, Van Kleef’s hand-picked team members understand that their reputation within that community is essential to the company’s success. They’ve worked hard to earn their customers’ trust, and continue to do so for each and every homeowner they serve.