It’s the million-dollar question: What is the best way to keep rental tenants happy, satisfied, and eager to continue living in the properties they’re leasing? 1 Sterling Place Ltd’s Rachel Lindsay may have the answer.
As the CEO of a top residential property management firm in Charleston, Lindsay says she has honed in on what it is that tenants really want in their landlords. Based on her years of dealing with tenants first hand, interviewing property owners and industry professionals, Lindsay has found that tenants want landlords who are responsive and who are quick to address their maintenance requests.
On of the foundations of tenant management at 1 Sterling Place Ltd. is responsiveness. Their goal is a 48 hour response time to maintenance requests. If a tenant has not heard from a repairperson by that time, then they can contact a designated team member at 1 Sterling Place Ltd. for assistance.
Another way to keep happy tenants . . . appreciate them and what they bring to the tenancy. There are many good reasons to rent instead of purchase a home. Tenants often are treated disrespectfully just because they rent. At 1 Sterling Place, Ltd, they love tenants, and appreciate the experience and relationship with 97% of their Residents. “Keeping Your Rental Property Working for You” isn’t just a byline; it’s a goal for both Owners and Tenants
Property owners also require prompt attention to their needs. Based on her conversations with property owners who have tried working with different residential property management companies in Charleston, not being able to get a hold of their property manager is a big problem that many residential property owners face. Policy at 1 Sterling Place, Ltd is to respond within 48 business hours.
One of the main reasons why property owners in Charleston turn to residential property management companies rather than becoming landlords themselves is because they are uncomfortable with those difficult conversations. However, Lindsay says that tenants actually say they are happier and more satisfied when issues concerning their tenancy and behavior are addressed directly.
It can be hard to counsel a tenant about their style of living, or inattention to the policies and procedures. However, when it comes to building long-term relationships with satisfied tenants, this type of straightforward talk is what is needed.
For more information on the services of 1 Sterling Place Ltd please contact them at info@1SterlingPlace.com, or 843-875-0444.