How many people are aware of what a professional painting service actually does? John Bunnell is the owner of the CertaPro Painters franchise in Austin, Texas, and here, he explains the five steps required to get the best job possible on an interior paint job.
Here at CertaPro Painters, we try to do everything we can to make your house-painting experience a positive one. We are so devoted to customer care, our Austin office has been recognized as “complaint-free” from 1999 to 2008. That’s not bad, considering we have completed more than 3,000 projects in the Austin area alone during that time!
We treat being in your home as a great privilege, and with privilege always comes responsibility. That’s why we are careful every step of the way, not only in how we carry out our painting, but in how we treat your home and your possessions as a whole. We do all we can to meet your requirements as far as being accessible and scheduling appointments to meet your needs, and we strive to provide you with the best painting experience ever.
Five-Step Process
All CertaPro franchises have a special five-point plan which we scrupulously follow to ensure you get the best level of service possible. It covers everything from preparation to clean-up, and is a foolproof way for our customers to get only the best from us. It entails:
- Set-Up. We do everything we can to protect not only your furniture and carpets, but also your personal possessions. We do most of the moving ourselves, but we ask you for help when it comes to moving and replacing valuable objects. We strive to make sure everything is covered, and we provide drop cloths to protect all types of flooring. We use new plastic sheeting to cover your objects and furniture, which we carefully place in the center of the room that is being painted.
- Preparation. During our initial consultation, we conduct a walk-around where we visit every room of the house that is to be painted with the homeowner, talking about what needs to be done. If holes and ceiling cracks need to be filled, we discuss it with you, then do it. Same for surfaces which might need to be scruff-sanded and stains that need to be sealed. Everything is discussed in advance and agreed upon, so you know exactly what is included in our preparation.
- Painting. We apply only premium quality paint to a premier finish, and this happens only after we have discussed color in detail with you and even provided you with complimentary color samples, if required. In fact, we will even come out and try them out for you. Our goal is for you to be as happy with the end product as possible. We also prime repaired areas.
- Cleaning. Nobody wants a great paint job on the walls, and dirty paint sloshes everywhere else. That’s why we work hard to make things even better than before we came. We put all the furniture and accessories back where they were, we get rid of all our materials, and we dust and vacuum. Your place might even look a lot tidier than before we arrived!
- Inspection. When the project is done, it’s time for you as the homeowner to provide us with feedback. So we offer an inspection with the homeowner after we have completed one on our own, and give you a card to register your feedback with us.
Whether you are interested in residential or commercial painting, and whether your painting job is big or small, we are more than committed to providing the best service possible to all of our customers. Whatever your needs, we at CertaPro Painters promise to provide you with a painting experience that will leave you 100% satisfied.
