Dan Mahaney is a franchise owner of a CertaPro Painters in Nashville, Tennessee. Here he explains the process of obtaining an estimate for the painting job you need done, and how that estimate plays into the duration of the paint job’s process.
Great Customer Service and Instantly Scheduled Estimates
Wondering if a certain painting contractor is the one for you? When you call the company, you will be connected to a knowledgeable customer service representative who will answer each and every one of your questions. Once you get some information and decide you want to go forward with this painting contractor, schedule your estimate. You can do so right there in that initial phone call. Full service customer call centers should have the schedules of the company’s estimators on hand so they can set up an appointment with you right there on the spot – quick and simple.
Now for the estimate appointment. If the paint job is for an interior, it is necessary that you are present, of course, to let the estimator inside. However, it is strongly recommended you are present no matter where the job will be performed. This way, all bases can be covered right in that inspection. You can ask the estimator questions about how something will be done, how long it will take, etc. The estimator can explain things to you and even ask you questions, such as how you prefer a technique is executed, if you prefer material A or B, or if there is a time this job must be completed by. By meeting for this estimate, nothing is left out, and the proposal can include every in and out, every detail. This ensures no surprise costs and solidifies the finality of the proposed expense.
The estimator will come prepared with a laptop so that once the inspection and meeting is over, a proposal can immediately be develop on the spot. The estimate meeting will leave you with all you need to get started. When the estimator leaves your home or business, you will have a detailed proposal, discussing how the job will be done, with what materials it will be performed, the timeline the job will be completed on, and the cost of everything to be used and done – with the total, of course. So, no surprises. You can go into the paint job itself with security and confidence, being aware of everything going on in your home or business renovation, and what it will cost in the end. Knowing everything upfront allows you to alter certain aspects of the job to fit a budget or specific preferences. The job does not begin until the customer is completely satisfied and ready. This promises a job the customer will be happy with, not just upon initial completion but for years to come.
A final cost will always match the proposal that you were given before the job began, and if there are any differences, you are made aware of them ahead of time. A cost is not simply added on for you to discover later. If a painting contractor comes across a problem that needs correcting or further work that needs to be done, the customer is consulted to decide whether to go ahead with that additional cost. Basically, a customer always knows ahead of time what the final cost will be, and this is most often reliably laid out in the proposal.
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