A Business Is Only As Good As Its Receptionist Four Methods that are Helping Business Owners to Better Train their Receptionists

Your receptionist is a valuable member of your team, and their ability to perform critical job functions is crucial to your long term success.  Whether you are looking to hire a receptionist or already have someone you consider a seasoned member of the staff, it’s important to have in place a program that allows for their improvement and career development.

Below are four successful strategies you can implement to get your receptionist up to speed in no time.

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Here’s a true story:

A couple of weeks ago I was looking for a particular local service in my area (which happens to be New York – home of Yodle HQ) so I performed a quick Google search for the service I was looking for “in nyc.” 

After checking out several of the websites that came up, both in the sponsored and organic results, I at last settled on a business that seemed to suite my needs and gave them a call.  Two automated menus and eight minutes of being on hold listening to Pachelbel’s Cannon in D later,…