Telephone Etiquette Tips by Yodle

Posted by Court Cunningham

Have you ever called a plumber, or a spa, or a veterinarian looking for help and been so turned off by the phone conversation that you went somewhere else? I think that is an experience we’ve all had, and I know that at Yodle it is one we try and help our small and local business owners avoid at all costs. An important feature that Yodle offers to clients we provide internet marketing services to is call recording (though not for doctors and lawyers for privacy compliance). This tool has provided many a business owner with important insight into how customers are being treated and enabled those same business owners to significantly improve customer service.

Yodle’s been in this business for five years now, and we’ve learned a lot from our clients about telephone etiquette.We’ve been able to assemble several best practices and wanted to share them with you all now. Hiring a local online advertiser like Yodle to get your business found online is only the first step to success. What happens once the phone rings is up to you. It is my hope these tips will help make the…

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