Yodle is seeking a Technical Support Specialist to provide top notch support in our Austin office.   The ideal candidate will be customer focused with a can do attitude, drives for results and has the ability to learn on the fly.
 

Responsibilities

• Provide on-site troubleshooting, training and tech support at the desktop level
• Provide telephone/remote tech support to end users
• Perform software installs and updates
• Maintain accurate client network documentation
• Maintain accurate inventory documentation
• Set up PCs, printers, peripherals and networking equipment
• Manage Computers, users and policy in Active Directory
• Assist in administration of network equipment, servers
• Willingness to work off-hours as necessary for time-critical projects

Qualifications

• Desire to provide excellent and efficient service
• Solid troubleshooting skills
• Strong skills in use of Microsoft Office applications, including Outlook, Word, and Excel
• Solid skills in other common business applications
• Understanding of network configuration at the desktop level
• Good communication skills for end-user training and tutorial
• Solid understanding of PC and laptop hardware, desktop software, and Windows operating systems
• Some knowledge of/desire to learn Unix/Linux/BSD
• A+ and/or Network+ certifications a plus

Benefits

• Competitive Pay

  We know you're valuable.

• Great Work Environment

  We keep things interesting.

• Health/Vision/Dental

  We've got you covered.

• 401(k) Plans

  Save for your future long after Yodle.

• 3 Weeks Vacation

  Go get as tan as you like.

• Flex Accounts

  Everyone likes saving money!

• Free Food

  Enjoy our fully stocked kitchen.

• Collaboration

  Give and take within a smart team.