At Yodle, we help local businesses succeed by creating cost-effective online marketing solutions. By assembling teams of passionate and talented people, we are able to deliver high quality products and leads to our clients in a continuously evolving industry.  The quality department is looking for a new individual to join our team! If you have great attention to detail and listening skills, check us out for qualifications and send your resume our way. We are excited to get another person on board!
 

Responsibilities

• Monitor Sales and Non Sales Calls and evaluate call quality based on the guidelines that are set forth
• Monitor QA requests from Client Services to investigate customer complaints
• Monitor Closing Scripts part of the day
• Meet daily expectations for number of calls monitored
• Extract key details from monitored calls to help compile call libraries of key call elements
• Provide feedback in written form to Management to drive improvements
• Assist in ad hoc projects as requested by Manager

Qualifications

• Excellent verbal and written Communication Skills
• Ability to focus on detailed projects for long periods of time
• Skilled in the area of paying attention to detail
• Strong product knowledge
• Well versed in Quality Guidelines
• Low Cancel Rate and Chargeback Performance (Sales Agents)

Benefits

• Competitive Pay

  We know you're valuable.

• Weekly Contests

  Win sports tickets, iPads, and more!

• Great Work Environment

  We keep things interesting.

• Health/Vision/Dental

  We've got you covered.

• 401(k) Plans

  Save for your future long after Yodle.

• 3 Weeks Vacation

  Go get as tan as you like.

• Flex Accounts

  Everyone likes saving money!

• Free Food

  Enjoy our fully stocked kitchen.

• Collaboration

  Give and take within a smart team.