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Technical Support Analyst

Location:

New York, NY

Overview

We are looking for a highly talented Help Desk/MIS Analyst to make an impact at a rapidly growing start-up company. We are looking for an exceptional person who can learn fast, is self-motivated, creative and passionate about technology. This is your opportunity to gain valuable experience while making a sizable contribution to a nascent IT Department. Be prepared to go the extra mile in support of a staff that’s constantly on the move. 

Responsibilities

• Provide on-site troubleshooting, training and tech support at the desktop level
• Provide telephone/remote tech support to end users
• Perform software installs and updates
• Maintain accurate client network documentation
• Maintain accurate inventory documentation
• Set up PCs, printers, peripherals and networking equipment
• Manage Computers, users and policy in Active Directory
• Assist in administration of Network equip and servers

Requirements:

• Desire to provide excellent service
• Solid PC troubleshooting skills
• Strong skills in use of Microsoft Office applications, including Outlook
• Solid skills in other common business applications
• Understanding of network configuration at the desktop level
• Good communication skills for end-user training and tutorial
• Solid PC & laptop hardware, software and Windows operating system knowledge
• A+ and/or Network+ certifications a plus

Good Extras:

• Some knowledge of/desire to learn Unix/Linux/BSD
• Scripting for Windows
• Large-scale Active Directory experience
• Experience managing mail in an MS Exchange environment

Compensation

• Paid vacation/holidays
• Very attractive Stock Option Plan
• Health/Dental benefits, 401 (k) plan
• Great work environment and culture
• Casual Dress
• Opportunity to work with smart people and learn a lot about one of the fastest growing industries.

If this describes you, please email resume and cover letter to:

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