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Technical Support Lead | New York, NY, United States
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Department: Product Management
Yodle is looking for a strong Technical Support Lead to join Yodle’s team. In this mission-critical role, you will be responsible for ensuring client success whenever technical issues block our front-line online marketing consultants. As a member of Yodle’s Product Management team, you’ll play a key role in prioritizing product fixes and gain a deep understanding of the role of product management.
Responsibilities
• Provide second-tier technical support, backing our client services staff
• Drive client success by owning issue resolution
• Isolate and diagnose issues
• Prioritize issues and work with Yodle’s development team to release critical fixes
• Manage communication on client-specific issues with account teams
• Manage communication on global issues with Yodle’s sales and service organizations
• Open a key feedback channel to product development, feeding information on technical issues into prioritization.
Qualifications:
• Minimum of 2 years post-undergraduate work experience in technical support or a related role
• Proficiency in SQL, HTML, CSS
• Highly versatile troubleshooting skills (technical problem isolation and resolution)
• Strong customer focus and customer management skills
• Drive to own issues to resolution
• Ability to quickly learn new technologies
• Exceptional time management and interpersonal skills
• Familiarity with online advertising and/or SEO a plus
Benefits:
• Competitive base
• Tuition assistance
• Health/Dental benefits, 401 (K) plan
• Great work environment - we have fun!
• Accessible and open-minded leadership
• Opportunity to work with smart people and learn a lot about one of the fastest growing industries