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Technical Support Specialist – Boston, MA

Location:

Boston, MA

Overview
Do you want to have a direct effect on the future success of a fast growing company? One that is experiencing 135% year over year growth in the fastest growing industry on the web?

If you have the talent and dedication to strive for excellence while also taking initiative in your respective position…Yodle is looking for you.

Yodle, a leading provider of local search advertising and online lead generation services to small and medium businesses is seeking a talented help desk professional to provide top notch end user windows support for our sales and account management teams.

Responsibilities
• Provide on-site troubleshooting, training and tech support at the desktop level
• Provide telephone/remote tech support to end users
• Perform software installs and updates
• Maintain accurate client network documentation
• Maintain accurate inventory documentation
• Set up PCs, printers, peripherals and networking equipment
• Manage Computers, users and policy in Active Directory
• Assist in administration of network equipment, servers
• Willingness to work off-hours as necessary for time-critical projects

Qualifications:
• Desire to provide excellent and efficient service
• Solid troubleshooting skills
• Strong skills in use of Microsoft Office applications, including Outlook, Word, and Excel
• Solid skills in other common business applications
• Understanding of network configuration at the desktop level
• Good communication skills for end-user training and tutorial
• Solid understanding of PC and laptop hardware, desktop software, and Windows operating systems
• A+ and/or Network+ certifications a plus

Good Extras:
• Some knowledge of/desire to learn Unix/Linux/BSD

Compensation
What we offer to you:
• An opportunity to further enhance your skills and refine your talent
• Competitive base
• Health/Dental benefits, 401 (K) plan
• Great work environment - we have fun!
• Accessible and open-minded leadership
• Opportunity to work with smart people and learn a lot about one of the fastest growing industries

About Yodle
Yodle is a Bessemer ventures funded company in the midst of a major national roll out that will grow our client base dramatically over the next several years. We provide search-engine advertising and online lead generation services to small businesses. Yodle has developed an integrated approach to signing up and serving local businesses that are transitioning their marketing budgets online. We provide local businesses with a simple way to cost-effectively acquire more customers by advertising on the major search engines including: Google, Yahoo, AOL, Ask, and MSN.

Local Search is considered the new frontier in paid search marketing, the fastest growing area of both technology and advertising and the key driver of Google, Yahoo, and MSN. Over $100 billion is spent on local advertising in the U.S alone. $3 billion of that has already transitioned online. A significant opening exists to devise, build, and capitalize on this opportunity within the next 2-4 years.

Yodle Inc. is an Equal Opportunity Employer, and does not discriminate based on age, gender, religion, disability, marital status, race and also adheres to laws relating to non-discrimination on the basis of national origin and citizenship status.

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