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Interactive Marketing Assistant – Charlotte, NC

Location:

Charlotte, NC

Overview
Do you want to be part of a dynamic, fast paced, high growth company? A position where you will have an excellent opportunity for career growth? This is the job that could give you the skills and knowledge to position yourself for infinite opportunities down the road.

Did I mention the company is in one of the hottest industries and experiencing 700% year over year growth?

Yodle is looking for an Interactive Marketing Assistant who will be responsible for responding to inbound customer inquiries via telephone communication and email transmission. This position is a first level support for our client base and will focus on resolving first level issues in a timely fashion. He/she will support our interactive marketing specialists and marketing managers.

Responsibilities
• Respond to inbound service requests via telephone and email inquiries.
• Assist in client education of basic search engine marketing issues.
• Focus on client education and customer service.
• Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.

Qualifications
• 1-2+ years of experience in a customer support environment preferred.
• Call Center Customer Service or heavy phone volume background preferred.
• Experience in an Internet, marketing, advertising preferred.
• Ability to function in multiple telephone and email queues.
• Ability to learn and adapt to new software technologies.
• Strong working knowledge of PC based internet and software applications
• Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.
• Ability to communicate effectively via email transmission by utilizing proper grammar and punctuation skills.
• Ability to develop and maintain professional working relationships with co-workers and peers
• Experience using Microsoft Office products including: Excel, Word, Access, Outlook, and PowerPoint.
• Bachelor’s degree

Compensation
What we offer to you:
• An opportunity to further enhance your skills and refine your talent
• Competitive base
• Attractive Stock Option Plan
• Health/Dental benefits, 401 (K) plan
• Great work environment - we have fun!
• Accessible and open-minded leadership
• Opportunity to work with smart people and learn a lot about one of the fastest growing industries

To Apply:
Please send your resume to and reference “IMA - Charlotte” in the subject line.

About Yodle
Yodle provides local businesses with a simple and affordable way to get new customers and phone calls using online advertising. Yodle, a company funded by Bessemer Venture Partners and Draper Fisher Jurvetson, is transforming local online advertising by connecting local business owners with consumers in a simple, measurable and relevant way. Yodle has developed an integrated approach to signing up and serving local businesses that are transitioning their marketing budgets online. Yodle is headquartered in New York, NY with a presence in 18 major cities across the United States and has hundreds of employees helping thousands of customers. To find out more about Yodle, go to http://www.yodlemarketingsolution.com.

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