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Director Client Operations - Charlotte, NC

Location:

Charlotte, NC

Overview
Yodle, a leading provider local search advertising and online lead generation services to small businesses continues to grow and we are actively looking to hire a highly motivated, visionary leader with a proven background managing and mentoring account management teams.

Reporting to the VP, Operations, Director Client Operations will be responsible for hiring & managing a large team of Search marketing experts and supporting a client base of 5000 customers. Your objective will be to execute on many client services projects and scale a team to 100 account managers in next 12-18 months.

Responsibilities
Core Responsbilities

• Prolific Hiring and mentoring of a large team of account managers
• Implement and manage performance metrics such as revenue maximization, customer retention, SLA enforcement
• Execute on strategic and tactical projects to lay infrastructure to scale client operations
• Develop a scalable operation thru constant process optimization and implementation of client services best practices and technology.
• Manage, motivate and train the Client Services team which consists of Search Marketing specialists & Account Managers

Qualifications:

• 10+ Years of client services (call center, customer support) experience, 5+ years as manager
• Background in solving complex customer problems using phone based team of Account managers is required
• 3-5 years project management experience implementing process improvement projects
• Proven experience in hiring, people management and building a team.
• Preferred search marketing or online advertising industry experience with at least 2 yrs experience in a managerial role.
• Experience in SEM/PPC industry, keyword buying, lead generation, match-type targeting and bidding techniques is preferred.
• Strong problem solving skills and business/analytical acumen.
• Ability to be creative and think analytically as well as strategically.
• BA required; business, engineering degree or MBA a plus.

Compensation
What we offer to you:

• A blank white canvas with a opportunity to paint your own career graph with a 500% YOY growth, hot start-up company in an exploding space of Local search
• Ability to build and grow a large team and organization
• Highly competitive compensation.
• Attractive Stock Option Plan.
• Health/Dental benefits, 401 (K) plan.
• Great work environment and culture.
• Accessible and open-minded leadership.
• A unique opportunity to work with smart people and learn a lot about one of the fastest growing industries.

To apply here’s what to do: Email your resume to Please reference, “DCO” in the subject section of your email when you apply.

About Yodle:
Yodle is a Bessemer ventures funded company in the midst of a major national rollout that will grow our client base from 1000 to 5,000. We provide search-engine advertising and online lead generation services to small businesses. Yodle has developed an integrated approach to signing up and serving local businesses that are transitioning their marketing budgets online. We provide local businesses with a simple way to cost-effectively acquire more customers by advertising on the major search engines including: Google, Yahoo, AOL, Ask, and MSN.

Local Search is considered the new frontier in paid search marketing, the fastest growing area of both technology and advertising and the key driver of Google, Yahoo, and MSN. Over $100 billion is spent on local advertising in the U.S alone. $2 billion of that has already transitioned online. A significant opening exists to devise, build, and capitalize on this opportunity within the next 2-4 years.

EOE

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