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Customer Support Specialist - Charlotte, NC

Location:

Charlotte, NC

Overview
Yodle, a leading provider local search advertising and online lead generation services to small businesses continues to grow and we are actively is actively seeking an experienced, talented Customer Support Specialist based out of our Charlotte office.

Responsibilities
• Be the point person for client communication.
• Assist clients with technical trouble shooting and product support.
• Assist and follow up with our clients’ billing and payment collection.
• Consistently work with all departments and management to ensure highest level of client satisfaction.

Requirements:
• Call Center, Customer Support and Technical Support experience preferably in a media or software industry.
• Good Communication Skills.
• MS Office, data entry, web browsing and internet search experience.
• Interest in media, and working in a team-oriented creative environment.
• Exceptionally organized Self-Starter who can work independently, execute quickly and move to the next task.
• Exceptional Multi Tasking Skills and very detail oriented.
• Bachelor’s degree preferred.

Compensation
What we offer to you:
• An opportunity to further enhance your skills and refine your talent.
• Highly competitive compensation.
• Attractive Stock Option Plan.
• Health/Dental benefits, 401 (K) plan.
• Great work environment and culture.
• Accessible and open-minded leadership.
• A unique opportunity to work with smart people and learn a lot about one of the fastest growing industries.

To apply here’s what to do:
1. Write a cover letter and let us know why you are the right person for the job.
2. Email your resume to and please reference “CS Specialist” in the subject section of your email when you apply.

About Yodle:
Yodle is a Bessemer ventures funded company in the midst of a major national rollout that will grow our client base dramatically. We provide search-engine advertising and online lead generation services to small businesses. Yodle has developed an integrated approach to signing up and serving local businesses that are transitioning their marketing budgets online. We provide local businesses with a simple way to cost-effectively acquire more customers by advertising on the major search engines including: Google, Yahoo, AOL, Ask, and MSN.

Local Search is considered the new frontier in paid search marketing, the fastest growing area of both technology and advertising and the key driver of Google, Yahoo, and MSN. Over $100 billion is spent on local advertising in the U.S alone. $2 billion of that has already transitioned online. A significant opening exists to devise, build, and capitalize on this opportunity within the next 2-4 years.

EOE

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