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Client Services Manager – National Accounts – Scottsdale, AZ

Location:

Scottsdale, AZ

Overview
Do you want to have a direct effect on the future success of a fast growing company? One that is experiencing 135% year over year growth in the fastest growing industry on the web?

If you have the talent and dedication to strive for excellence while also taking initiative in your respective position…Yodle is looking for you.

Yodle is a leading provider of local online advertising services that provides businesses with a simple and affordable way to get more phone calls and new customers.

This position reports to the Director of National Client Services. This person is responsible for the direction and management of National client service functions, including hiring, training, process automation, and client management best practices. The successful candidate will be responsible for improving both customer satisfaction and service delivery efficiency. We want proactive individuals who aren’t afraid to dive in head first and drive success within the team.

If you are ready for a career changing opportunity, this is the position and company for you. In 2009, Yodle was rated the fastest growing local advertising company by Borrell. We are looking for a strong leader to drive our National /franchise team to the next level. This person must be committed to success and thrive in a positive, fast paced, and dynamic environment.

Responsibilities
• Hire, train, retain and mentor group that interfaces with strategic National clients and ensure that the team achieves and exceeds the clients' business objectives
• Contribute to company strategy, plans and service focus, based on feedback from clients and staff
• Actively participate in management and training of national account team personnel, motivating the team to a high level of performance
• Work cross-functionally with other departments (specifically National Sales) to ensure proper resource management and continual innovation and improvement
• Cultivate strong client relationships
• Define and enforce levels of service, touchplan, deliverables, and optimizations
• Lead research, creation, implementation and management of client campaigns with various outlets such as Google, Yahoo!, Bing, CitySearch, Ask, MIVA, Enhance and others.
• Supervise analysis of campaign data and advise team on proper adjustment utilizing tracking and analytics solutions to deliver maximum return on ad spend.

Qualifications
• 3+ years experience managing 10 or more employees in a fast-paced, high-volume client service work environment
• Excellent people management skills including resolving conflict, coaching and developing others, promoting teamwork, and performance management
• Analytical thinker who can make swift decisions, adapt to changes while staying the course and deliver results
• Demonstrated experience building profitable client and vendor relationships
• Hands-on, action-oriented leader with the ability to understand client goals and how they translate into media strategy
• Experience working with National/franchise relationships a strong plus
• Strong understanding of the online advertising industry, including the major players and supporting technologies; specifically SEM, SEO and online lead generation
• 5+ years of hands-on online marketing experience with 2+ years SEM
• Certified Google Advertising Professional is a plus

Compensation
What we offer to you:
• An opportunity to further enhance your skills and refine your talent
• Competitive base
• Health/Dental benefits, 401 (K) plan
• Great work environment - we have fun!
• Accessible and open-minded leadership
• Opportunity to work with smart people and learn a lot about one of the fastest growing industries

About Yodle
Yodle is a Bessemer Ventures funded company in the midst of a major national roll out that will grow our client base dramatically over the next several years. We provide search-engine advertising and online lead generation services to small businesses. Yodle has developed an integrated approach to signing up and serving local businesses that are transitioning their marketing budgets online. We provide local businesses with a simple way to cost-effectively acquire more customers by advertising on the major search engines including: Google, Yahoo, AOL, Ask, and MSN.

Local Search is considered the new frontier in paid search marketing, the fastest growing area of both technology and advertising and the key driver of Google, Yahoo, and MSN. Over $100 billion is spent on local advertising in the U.S alone. $3 billion of that has already transitioned online. A significant opening exists to devise, build, and capitalize on this opportunity within the next 2-4 years.

Yodle Inc. is an Equal Opportunity Employer, and does not discriminate based on age, gender, religion, disability, marital status, race and also adheres to laws relating to non-discrimination on the basis of national origin and citizenship status.

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