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Technical Support Lead
New York, NY
Job Overview
Working at Yodle means being a part of something big. Our employees are a fundamental part of Yodle’s success. We are committed to hiring amazing people that are hungry to revolutionize the industry. Yodle is one of the fastest growing companies in the industry as recognized by INC 500 and American Business Awards. We reward hard work and offer a tremendous opportunity for career advancement. We offer daily breakfast, coffee, a fun and supportive work environment, and excellent benefits. Oh, and did we mention, we wrote the book on Local Online Advertising? Literally.
We are looking for a strong Technical Support Lead to join Yodle’s team. In this mission-critical role, you will be responsible for ensuring client success whenever technical issues block our front-line online marketing consultants. As a member of Yodle’s Product Management team, you’ll play a key role in prioritizing product fixes and gain a deep understanding of the role of product management.
Responsibilities
• Provide second-tier technical support, backing our client services staff
• Drive client success by owning issue resolution
• Isolate and diagnose issues
• Prioritize issues and work with Yodle’s development team to release critical fixes
• Manage communication on client-specific issues with account teams
• Manage communication on global issues with Yodle’s sales and service organizations
• Open a key feedback channel to product development, feeding information on technical issues into prioritization.
Qualifications
• Minimum of 2 years post-undergraduate work experience in technical support or a related role
• Proficiency in SQL, HTML, CSS
• Highly versatile troubleshooting skills (technical problem isolation and resolution)
• Strong customer focus and customer management skills
• Drive to own issues to resolution
• Ability to quickly learn new technologies
• Exceptional time management and interpersonal skills
• Familiarity with online advertising and/or SEO a plus
Benefits
• Competitive base
• Tuition assistance
• Health/Dental benefits, 401 (K) plan
• Great work environment - we have fun!
• Accessible and open-minded leadership
• Opportunity to work with smart people and learn a lot about one of the fastest growing industries
About Yodle
Yodle is a Bessemer ventures funded company in the midst of a major national roll out that will grow our client base dramatically over the next several years. We provide search-engine advertising and online lead generation services to small businesses. Yodle has developed an integrated approach to signing up and serving local businesses that are transitioning their marketing budgets online. We provide local businesses with a simple way to cost-effectively acquire more customers by advertising on the major search engines including: Google, Yahoo, AOL, Ask, and MSN.
Local Search is considered the new frontier in paid search marketing, the fastest growing area of both technology and advertising and the key driver of Google, Yahoo, and MSN. Over $100 billion is spent on local advertising in the U.S alone. $3 billion of that has already transitioned online. A significant opening exists to devise, build, and capitalize on this opportunity within the next 2-4 years.
Yodle Inc. is an Equal Opportunity Employer, and does not discriminate based on age, gender, religion, disability, marital status, race and also adheres to laws relating to non-discrimination on the basis of national origin and citizenship status.
