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Client Services Manager
Boston, MA
Job Overview
Working at Yodle means being a part of something big. Our employees are a fundamental part of Yodle’s success. We are committed to hiring amazing people that are hungry to revolutionize the industry. Yodle is one of the fastest growing companies in the industry as recognized by INC 500 and American Business Awards. We reward hard work and offer a tremendous opportunity for career advancement. We offer daily breakfast, coffee, a fun and supportive work environment, and excellent benefits. Oh, and did we mention, we wrote the book on Local Online Advertising? Literally.
We are seeking a talented Client Services Manager to lead and grow a new team of Search Marketing Consultants and Analysts who are responsible for creating, implementing, optimizing and managing websites, pay-per-click campaigns and SEO for our clients. This is a unique opportunity to manage and build a team in a cutting edge field.
Responsibilities
• Management of a 10+ person client services team.
• Hiring, performance management, employee development, and coaching processes.
• Internal process and procedure project management and implementation responsibilities.
• Lead research, creation, implementation and management of client campaigns with Google, Yahoo!, MSN, Ask, MIVA, Enhance and others.
• Supervise analysis of campaign data and advise team on proper adjustment utilizing tracking and analytics solutions to deliver maximum return on ad spend.
• Consistently work with all departments and management to ensure highest level of client satisfaction and employee performance.
• Consistently work with outside parties to ensure adherence to client needs and Company needs.
• Keep abreast of latest industry products, services, information and trends
Qualifications
• 3-5 years minimum experience managing a team of 10+ Client Services Specialists in a high-volume environment.
• Exceptionally organized self-starter who can manage independently, execute quickly and move to the next task.
• Experience identifying proper landing pages, researching/developing keywords and creating titles and descriptions.
• Exceptional interpersonal written and verbal communication skills.
• Project management experience is a plus.
• Certified Google Advertising Professional is a plus.
• Bachelor’s degree in Marketing, Communications, Web Development or related field.
Benefits
What we offer to you:
• An opportunity to further enhance your skills and refine your talent
• Competitive base
• Tuition assistance
• Health/Dental benefits, 401 (K) plan
• Great work environment - we have fun!
• Accessible and open-minded leadership
• Opportunity to work with smart people and learn a lot about one of the fastest growing industries
About Yodle
Yodle is a Bessemer ventures funded company in the midst of a major national roll out that will grow our client base dramatically over the next several years. We provide search-engine advertising and online lead generation services to small businesses. Yodle has developed an integrated approach to signing up and serving local businesses that are transitioning their marketing budgets online. We provide local businesses with a simple way to cost-effectively acquire more customers by advertising on the major search engines including: Google, Yahoo, AOL, Ask, and MSN.
Local Search is considered the new frontier in paid search marketing, the fastest growing area of both technology and advertising and the key driver of Google, Yahoo, and MSN. Over $100 billion is spent on local advertising in the U.S alone. $3 billion of that has already transitioned online. A significant opening exists to devise, build, and capitalize on this opportunity within the next 2-4 years.
Yodle Inc. is an Equal Opportunity Employer, and does not discriminate based on age, gender, religion, disability, marital status, race and also adheres to laws relating to non-discrimination on the basis of national origin and citizenship status.
